Terms of service
These terms apply to purchases from Food Depot Express, a trade name of Freshko Food & Produce Company LLC, Lake Charles, Louisiana. By placing an order, you agree to them.
1. Name Your Price.
Listed prices are our current list prices. You may offer a different price on listed items. We review every offer and either accept it or contact you to agree on a price. An order is confirmed only when we accept your price or you accept ours. If we can't agree, we cancel the order.
2. Payment.
At checkout, your card is authorized (held) for the list price. You're charged only the price we agree on. Any unused part of the hold is released. Release timing depends on your bank.
3. Prices and availability.
Food prices change with the market. Prices are for the current order only and may change on future orders. We may correct pricing or listing errors before confirming an order. Items are subject to availability.
4. Pack sizes.
Products are listed by pack and size. For example, "4/5 lb" means 4 packs of 5 lb each (20 lb total). Please review pack sizes before ordering.
5. Special orders.
Special order items are ordered from our suppliers for you. Lead times vary. Once confirmed and placed with a supplier, special orders can't be canceled or returned except as described in our Refund Policy.
6. Sales tax and tax-exempt purchases.
Louisiana and local sales tax is charged on all taxable purchases unless a valid exemption is on file. Customers requesting tax-exempt status must provide a valid copy of their state resale certificate to [email] before ordering. All certificates are verified through the Louisiana Department of Revenue's database before any exemption is set up. Tax-exempt status applies only to eligible purchases made after your certificate has been verified and your exemption is active, and it is not applied retroactively to past orders. You must notify us if your certificate expires, is revoked, or changes.
7. Food handling.
Once you take possession of your order, you're responsible for storing and handling it safely, including keeping refrigerated and frozen items at proper temperatures.
8. Product information.
We list products as described by manufacturers and suppliers. Always read the package label for ingredients, allergens, and country of origin.
9. Limitation of liability.
To the extent allowed by law, our liability for any order is limited to the amount you paid for that order.
10. Governing law.
These terms are governed by the laws of the State of Louisiana.
11. Changes.
We may update these terms. The version posted when you place your order applies to that order.
Contact: Food Depot Express, orders@fooddepotexpress.com