Refund policy

Because we sell food, most items can't be returned once they leave our hands. Here's how we make things right.

Check your order at pickup or delivery.
Please look over your items when you receive them. If anything is missing, damaged, spoiled, or not what you ordered, tell us right away. For delivery orders, let us know within 24 hours by calling or texting 337-387-2219, or emailing orders@fooddepotexpress.com.

What we'll do.
For missing, damaged, or incorrect items, we'll replace the item or refund it to your original payment method, whichever you prefer. We may ask for a photo of the product and label.

What we can't accept back.
Perishable, refrigerated, and frozen items can't be returned once they've left our facility, unless they arrived damaged or incorrect. Opened products can't be returned.

Special order items.
Special order items are ordered specifically for you from our suppliers. Once we've confirmed your special order and placed it with our supplier, it can't be canceled or returned unless it arrives damaged or incorrect.

Canceling an order.
You can cancel any order before we confirm your price. If we can't agree on a price, we cancel the order and your card is never charged.

Refund timing.
Approved refunds go back to your original payment method. Most banks post them within 5-10 business days.